Hot discussion: Lu 'an Power supply to provide "one window through charge" convenience services

China Energy News network correspondent Li Hongty Zhao Shuqing reported on June 8, retired citizen Zhang Qixue to Anhui Lu 'an City government service center power supply window to pay electricity, will hand their own water, gas, digital TV fees to pay, only ten minutes, these four payment business is completed. The convenience enjoyed by Zhang Qixue this time is the "one-window charge" convenience service implemented by Lu 'an City, which is the first service in Anhui Province, and currently handles more than 300 daily charges, covering 500,000 customers in the urban area.

As early as the beginning of the year, the State grid Anhui Lu 'an power supply company focused on solving the problem of "urgent difficulties and worries" of the masses, led the participation in the "one window through the office" coordination meeting of the Municipal Data Resources Administration, established a strategic partnership with the three units of water, gas and vision, and discussed the development of a series of "payment one window acceptance" solutions around the special network, system barriers and other technical docking. In the upgrading of window facilities, POS equipment was deployed for the three companies, and dual-channel charging methods were trained online and offline, providing strong support for the smooth implementation of the convenient service of "charging through one window".

Up to now, the company has deepened the "three zero" and "three provinces" services, and has cumulatively reduced the cost of enterprise electricity by 22.28 million yuan. At the same time, in-depth implementation of the "distribution network operation and maintenance management improvement year" activities, planned to reduce power outages by 54.52% year-on-year, adhere to the "control complaints, reduce work orders" idea, 95598 opinion class work orders fell by 26.2%.